DNGate
Legal

Terms of Service

The essentials of using DNGate, including the account balance terms. Plain language; where this page and a domain registry's policies differ, the registry policy governs that domain.

Creating an account requires accepting the User Agreement, which covers your account, acceptable use, and termination.

Account balance (prepaid credit)

  • Your balance is prepaid credit for DNGate services only — domain registrations, renewals, transfers and other services we offer. It is not a bank or deposit account and earns no interest.
  • Paying from your balance earns the published balance discount; the discounted amount is the amount charged.
  • Balance is personal and non-transferable: it cannot be sold, gifted, or moved to another account.
  • No cash withdrawal or cash refund, except where required by applicable law. Balances do not expire.
  • When an order fails (for example the registry rejects a registration), the amount you paid for the failed item is refunded to your balance automatically, at the same discount you paid.
  • Top-ups are card payments processed by Stripe. If a top-up payment is disputed or charged back, the account balance may be frozen pending review; fraudulent use may result in account closure and forfeiture of balances obtained fraudulently.

Using DNGate

  • You must provide accurate registrant (WHOIS) contact data as required by ICANN and the applicable registry; verification failures can suspend a domain.
  • Domain availability and prices are checked live at checkout; a price shown earlier is indicative. The price confirmed at checkout is the price charged.
  • Card payments are processed by Stripe; card details never touch our servers. Saved cards are used only for charges you authorized (for example auto-renewals you enabled).
  • Domains are subject to the policies of the applicable registry and ICANN (transfers, the 60-day change-of-registrant lock, redemption grace periods, premium pricing and more).
  • DNGate may refuse or cancel orders that violate these terms, registry policy, or law.

Questions about these terms? Reach us from the Support page inside the app. This page outlines the essentials and does not limit your mandatory statutory rights.